Madisonville Municipal Utilities
Madisonville Municipal Utilities (MMU) offers electric, water, sewer and sanitation services for the City of Madisonville, Kentucky. Certain neighborhoods outside the city limits have our rural water service available. MMU currently services over 11,500 customer accounts including residential, commercial, and industrial customers.
Marla Potter - Utility Manager
77 N. Main Street
Madisonville, KY
phone: 270-824-2102
fax: 270.821.0271
Establishing or Changing Servce
- Come to the MMU office at 77 N. Main St. or call 270-824-2102. Requests for new service or change of service are preferrably made in person.
- All customers are required to pay a deposit (see below) unless they have a letter of credit from their most recent utility provider or have already established a good credit status with our office.
- You will need the address of where the service is to be turned on.
- Please provide us with a photo ID.
- You will be required to
Deposit information
- The customer deposit for a water meter is $20.00.
- Wastewater deposit is $30.00.
- Electric deposits for residential customers are based on a two-month average. If there is not sufficient consumption history to establish the averages the deposit is $100.00 for a homeowner and $150.00 for a renter.
- The residential deposit for electric for mobile homes is $150.00.
- A $10.00 service charge is applicable for establishing service for residential customers.
- Customer deposits are returned to the customer after an established period of 18 months with no delinquent notices to the account. This period of 18 months qualifies the customer as earning a "good credit" status. At the time of reaching "good credit" status on the account, the customer will be refunded their deposit plus 6%.
Commercial and industrial customers must go to the electric department located at 609 McCoy Avenue to establish the amount of the electric deposit. The electric department will determine the amount of deposit required for commercial and industrial customers.
Paying Your Bill
We strive to provide convenient ways for our customers to pay their bills.
- On-line payment - The online bill payment service may not be available from 6:00 - 8:00 p.m. Monday-Friday
- Mail payment: MMU, PO Box 710, Madisonville, KY 42431
- Try our convenient drive-thru at 77 N. Main Street
